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FAQ

Frequently Asked Questions

VIPRide has been trusted for over 25 years by executive assistants, pro athlete managers, and corporate travel planners. To keep every ride seamless, safe, and fair, we’ve outlined clear policies below.

What information is required for booking?
  • Passenger’s cell phone number is required for pickup coordination.
  • Full details of flight or event schedule.
  • Any special requests (child seats, oversized luggage, entourages).

If information is incomplete, VIPRide cannot guarantee smooth service.

After booking, you’ll receive a confirmation email. Please read and verify all details. If you notice an error or need changes, call us immediately at 877-474-4847 (outside U.S. +1-202-495-1990).

Call 866-397-0010 within 15 minutes.

  • If no contact is made, chauffeurs may be released after 30 minutes, and the full fare will be charged.
  • Rates are estimates until the ride is complete.
  • Final charges may include: wait time, parking, tolls, surcharges, or extended travel.
  • Out-of-town trips are billed garage-to-garage.
  • A detailed, itemized receipt is provided after every ride.
  • Airport Sedans (U.S.): Cancellations within 24 hours of pickup are fully chargeable.
  • Other Vehicles: Cancellation windows vary by vehicle type and service area.
  • Events & Charters: Cancellations made within 3 business days or less are subject to full charge.
  • Deposits: 50% required at booking; non-refundable after 3 days of signing.

VIPRide is not responsible for delays caused by weather, traffic, road closures, or mechanical issues. We work 24/7 to minimize disruptions.

  • Sickness (vomit): $250 per incident.
  • Trash removal: $250.
  • Drink spills: $100.
  • Broken/missing glassware: $20 per piece.
  • Excessive mess: Cleaning fees range from $50–$350.

Additional downtime fees may apply if the vehicle is taken out of service.

  • 🚭 No smoking in any vehicle — $100 cleaning fine applies.
  • 🍽️ No eating, unless pre-approved.
  • 🍾 Alcohol: Passengers 21+ only may consume alcohol. Minors with alcohol onboard = immediate termination without refund. Some trips may require a refundable alcohol deposit.
  • All quotes are based on the original itinerary
  • Overtime, added stops, or changes may increase the final cost.
  • Major changes must be made at least 3 business days in advance.
  • Repeated changes may incur a $20 processing fee each.
  • No refunds for vehicles released earlier than scheduled.

Service is not guaranteed on gravel, dirt, or unsafe roads. Final decision is at the chauffeur’s discretion.

Clients must arrange and cover a hotel room for the chauffeur.

  • Complaints must be submitted in writing within 5 days of service.
  • Email: incidents@vipride.com | Fax: (617) 671-0522
  • All disputes are subject to binding arbitration with the American Arbitration Association (AAA) in Maricopa County, Arizona.
  • 25+ years of service to executives, pro athletes, and VIPs.
  • 99% incident-free rides since 2007.
  • 24/7/365 live global dispatch support.
  • Background-checked chauffeurs trained in executive & VIP protocols.
  • One trusted partner for 500+ cities worldwide.